The following are the three methods you can opt from to pay for your order with Monocromshop:
1. To pay via Bank Transfer (NEFT/IMPS):
Bank Account Number : 50200044156823
Bank Name : HDFC Bank
Bank Account Type : Current
Account Holder’s Name : Monocrom International Private Limited
IFSC Code : HDFC0009285
Branch : Good Earth Business Bay, Sector 58, Gurgaon 122002, Haryana
2. Pay Via Paytm Wallet at 9650977104
3. PayTm Gateway/ Paypal Payment Gateway (Debit card, Credit card, Net Banking/Wallets) while placing an order.
Your order will be processed on a successful payment. The payment is captured manually in scenarios 1& 2 as mentioned above and hence the same is updated on your order page /Account page on our website within one working day. If the same has not been captured please report the same by emailing us at email@example.com
At Monocrom, we endeavour your happiness and is our highest priority! We work tirelessly to provide you the best quality with our services.
We urge you to read the product specifications/description clearly before placing an order. Considering the nature of products sold, we do not offer returns or refunds.
1) If shipment is lost in transit : The shipment is marked as ‘delivered’ by the shipment carrier, but you haven’t received it. (Note: We have to check with our shipping carriers for the proof of delivery. Once the shipment is marked as ‘delivered’, the proof of delivery data is available only for 2 working days. Kindly make the claim within the stipulated time frame).
2) Damage in Transit.
3) Inadequate quantity shipped.
4) Wrong product shipped.
5) Out of stock: After placing an order and completing payment, if the product gets out of stock, a refund will be initiated automatically to you and you will be notified via email.
All claims for the above mentioned must be reported by emailing us at firstname.lastname@example.org five days from the date of delivery (except in case 1 lost in transit has to be raised immediately). We would recommend pictures to be attached along with the refund request to facilitate faster refund process.
You will receive store credit (no expiry) upon successful processing of your refund request.
Please allow 10-12 business days for your refund to process excluding five working days for your refund to be approved from our end.
The Authenticity of the requests will be verified and you will get an email notification once your request has been noted.
To cancel or modify your order, send us an email to email@example.com with your order details and we'll cancel or modify it promptly.
In case of cancellation, we will initiate refund of your payment within 24 hrs and It will be credited to your account by payment service providers used at the time of placing an order.
Please note that we do not accept cancellations or modification of order, once the orders have been dispatched from our fulfilment centers.